Return Policy

All Sales Are Final

We don't accept returns or give refunds if you change your mind, so please read the product page carefully before you order. Not sure something is right for you? Email us first and a real person will tell you honestly.

Damaged, Defective or Wrong Item

If your order arrives damaged, defective or isn't what you ordered, email us a photo within 30 days of delivery and we'll send a replacement at no cost. If we can't replace it, we'll refund you in full.

1-Year Warranty on Every Massager

If a massager stops working within one year of delivery, email us your order number and a short description (a photo or a short video helps). We'll send a replacement at no cost.

Cancellations

You can cancel an order within 24 hours of placing it, as long as it hasn't shipped. Email us as soon as possible. After that, all sales are final.

How to Reach Us

Email support@getsolvea.store with your order number and a sentence about what went wrong. We reply within one business day.

Limits

One warranty replacement per massager. Applies to orders placed directly on getsolvea.store.