Contact
Email support@getsolvea.store. A real person reads every message and replies within one business day, Monday to Friday.
Quick answers
How fast does it ship?
Orders are processed in 1–3 business days and arrive in 7–14 days. Shipping to the US is free on every order, with tracking by email.
Do you ship outside the United States?
Not yet. We only ship within the US for now.
Can I track my order?
Yes. You'll get a tracking number by email once it ships. You can also use our order tracking page.
What if it doesn't work for me?
All sales are final, so if you're not sure it's right for you, email us before you order and we'll tell you honestly. If it arrives damaged, defective or wrong, send us a photo within 30 days and we ship a replacement at no cost. If a massager stops working within a year, we send a new one.
What does the 1-year warranty cover?
If a massager stops working within a year of delivery, email us with your order number and we send a new one. You don't ship the old one back.
Can I change or cancel my order?
Email us as soon as possible. We can change or cancel an order until it ships.