FAQ
Questions people actually ask.
Still stuck? Email us. A real person replies within one business day.
How do I use the neck & shoulder massager?
Rest it across the back of your neck with the nodes on the muscle and slip your arms through the loops. Pull the loops down for more pressure, or buckle the strap for hands-free. Start with 10–15 minutes on the lower speed.
How do I use the scalp massager?
In the shower, apply shampoo, set it on your scalp, press the button and move it slowly section by section for 2–3 minutes. Dry, use it on your scalp, neck and shoulders whenever you want five quiet minutes.
Will it pull or tangle my hair?
The heads are soft, rounded silicone. With long hair, keep the massager moving rather than parking it in one spot. If it ever snags, lift it straight up. Don't pull sideways.
Can I use the scalp massager in the shower?
Yes. The body is waterproof. Dry the charging port before you charge it, and don't leave it sitting in water.
How do I use the face brush?
Light strokes from the center of your forehead out to the temples, across the cheekbones toward the ears, then along the jaw and down the neck. Five strokes each, about two minutes.
How do I use the hand massager?
Slide your hand in up to the wrist, choose a mode and turn on the heat. A session is about 15 minutes.
How do I use the neck stretcher?
Lie on your back with the curve where your neck meets your head. Start with 5 minutes on the gentler side and build up to 10–15. It isn't a pillow for sleeping on.
How often should I use them?
The face brush every morning, the massagers whenever you want: in the shower, in the evening, or on a break.
What's in the box?
Neck massager: the massager, an adjustable strap and a charging cable. Hand massager: the massager and a USB cable. Scalp massager: the massager, 4 spare silicone heads and a USB-C cable. Face brush: the brush and its travel case. Stretcher: the stretcher.
How do the set prices work?
Add both products to your cart and the set price applies on its own, no code: the neck stretcher is $19.99 with the neck massager, and the face brush is $10 with any massager.
How long do the batteries last?
Several sessions per charge for every massager, and each one switches itself off after 10–15 minutes. They all charge over USB like your phone.
Is there anyone who shouldn't use them?
Don't use any of them on broken or irritated skin. If you have a neck or hand injury, a medical condition or you're pregnant, ask your doctor first.
How fast does it ship?
Orders are processed in 1–3 business days and arrive in 7–14 days. Shipping to the US is free on every order, with tracking by email.
Do you ship outside the United States?
Not yet. We only ship within the US for now.
Can I track my order?
Yes. You'll get a tracking number by email once it ships. You can also use our order tracking page.
What if it doesn't work for me?
All sales are final, so if you're not sure it's right for you, email us before you order and we'll tell you honestly. If it arrives damaged, defective or wrong, send us a photo within 30 days and we ship a replacement at no cost. If a massager stops working within a year, we send a new one.
What does the 1-year warranty cover?
If a massager stops working within a year of delivery, email us with your order number and we send a new one. You don't ship the old one back.
Can I change or cancel my order?
Email us as soon as possible. We can change or cancel an order until it ships.
What payment methods do you accept?
Visa, Mastercard, American Express and Discover, plus Apple Pay and Google Pay.
Free shipping
On every US order. Tracked, 7–14 days.
Real support
A person answers every email within 1 business day.
1-year warranty
On every massager.